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Introducing Conversica’s Most Powerful AI Agents Yet

Conversica

Conversica's latest AI agent release
Conversica's latest AI agent release
Artificial IntelligenceBrand Experience
Published 10/30/24
4 minutes read

As the AI landscape evolves, so do the needs of businesses that seek meaningful, results-driven interactions with their customers. Today, Conversica is excited to announce our most advanced AI agents yet—transforming customer engagement for revenue teams with unrivaled precision, accuracy, and brand control. This latest release, built upon technologies from OpenAI, Meta, and Google, brings groundbreaking innovations to help organizations meet their toughest sales and marketing challenges.

A New Standard in Conversational AI for Revenue Teams

Designed to turn every touchpoint into an opportunity, Conversica’s AI agents seamlessly engage customers across channels, ensuring that each conversation reflects the unique voice of your brand. By combining state-of-the-art generative AI with brand-specific controls, our AI agents don’t just answer questions—they drive revenue, autonomously and accurately.

“Our latest release represents a major leap forward to achieving Artificial General Intelligence (AGI) for enterprise applications. Enterprises don’t have to embed their own LLMs, and they don’t need consultants to develop their agents on complicated AI frameworks. We’ve worked diligently to marry the advancements in our chat with our core omnichannel capabilities, while ensuring that we can meet the rigorous accuracy standards of enterprises in every conversation with their prospect and existing customers.”

Jim Kaskade, CEO of Conversica

Here’s a look at the highlights of this release and how it’s setting a new benchmark for AI-driven engagement.

AnswersIQ™: Advanced, Context-Aware Conversations

Our latest feature, AnswersIQ™, utilizes Retrieval-Augmented Generation (RAG) technology to empower Revenue Digital Assistants (RDAs) to deliver accurate, on-brand responses. AnswersIQ™ makes it easy for organizations to streamline responses to common customer questions, allowing for more dynamic, relevant conversations. With this evolution, Conversica continues to enhance its commitment to highly accurate, scalable AI that respects the nuances of brand identity and keeps customers engaged.

Why AnswersIQ™ Stands Out:

  • Minimized Errors: AnswersIQ™ reduces the risk of miscommunication by grounding responses in brand-specific content.
  • Efficient Conversations: Lead questions are resolved quickly, creating a frictionless experience that primes leads for conversion.
  • Real-Time Accuracy: Utilizing advanced fact-management and synonym matching, AnswersIQ™ ensures each response reflects brand tone and quality, regardless of channel.

AI Fact Crawler: Next-Level Data Ingestion

With our new AI Fact Crawler, Conversica’s RDAs can now autonomously gather brand information from your website, documents, podcasts, and videos and leverage them in any conversation—ensuring that customer interactions are always up-to-date and deeply aligned with brand content. This feature makes setup simple and guarantees accuracy by continuously integrating your latest content, so customers experience the most relevant responses without manual intervention.

Customizable Conversations with AI Assist

One size rarely fits all in customer communication, which is why our Conversation Editor with AI Assist is built to give teams control over the nuances of each interaction. Marketers and sales teams can effortlessly fine-tune their messaging or choose to rely on AI-assisted recommendations. This level of customization guarantees that no matter the customer, each conversation is authentic and aligned with your brand.

Intelligent, Human-Like Web Chat Powered by GPT and RAG

Conversica’s RDAs engage website visitors as they would a live representative, using our next-gen chat functionality to provide contextually relevant, human-like responses. From welcoming new visitors to guiding prospects through complex inquiries, our AI chat function goes far beyond simple Q&A. With this feature, revenue teams can handle multiturn, purpose-driven conversations that previously required extensive resources, maximizing lead capture and conversion opportunities with minimal human intervention. 

Purpose-Built for the Enterprise: Security, Flexibility, and Speed

Our commitment to delivering enterprise-grade protections remains a cornerstone of this release. Conversica AI agents come equipped with a suite of safeguards to ensure full control over brand tone, message accuracy, and adherence to company guidelines. Enterprises can trust our solution to provide consistent, high-quality customer experiences without the need for prompt engineering or heavy custom coding.

Conversica Enterprise Grade Protection ensures every communication and response is on brand with no hallucinations

And in today’s fast-paced market, speed matters. With turnkey AI applications, Conversica AI agents are deployed and delivering ROI within days, not months. Revenue teams benefit from Conversica’s 15 years of conversational AI experience—gained from over a billion real-world interactions—and can now leverage this expertise without lengthy implementation times.

Ready for the Challenges of Modern Marketing

Revenue teams face unique challenges—stagnant budgets, growing customer expectations, and the limitations of static engagement tools. Conversica’s new AI agents tackle these issues head-on, enabling brands to automate high-touch conversations and meet customer demands. From optimized lead qualification to global support, this release allows teams to engage a diverse audience and overcome obstacles like language barriers and complex buyer journeys.

Key Benefits of Conversica’s Latest AI Agents:

  • Personalized Engagement: Leverage AI to autonomously advance leads through the sales funnel, allowing sales teams to focus on the most qualified prospects.
  • Proven Expertise: With billions of interactions informing our intent models, Conversica’s AI agents lead the industry in accuracy and trustworthiness.
  • Omnichannel Agility: Engage customers through SMS, email, and web chat, ensuring a cohesive and effective customer experience across every touchpoint.

See It In Action

We’re thrilled to bring these next-gen features to market and invite you to experience the future of AI-driven engagement. A recording of our full product announcement and feature demonstration is available here on-demand.

With Conversica’s latest release, enterprise brands can achieve truly transformative customer engagement—no engineering required, no complexity, just intelligent, high-impact AI that drives revenue.

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