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The Benefits of Natural Language Processing in Conversational AI

What gives our AI Agents with their industry-leading intelligence? A sophisticated multi-model approach that leverages GPT alongside a diverse selection of curated Large Language Models, enhanced by Retrieval-Augmented Generation (RAG) techniques.

Why Natural Language Processing Matters

Robotic & Inadequate Responses Frustrate Customers

Scripted & predefined exchanges won’t cut it anymore

Early handoffs to employees drain resources

GPT & Generative AI are required for authentic exchanges

Conversica leverages a unique combination of the latest and greatest generative AI technologies with the highest level of controls to automate the critical customer experience touchpoints that drive revenue growth.

Unlike other solutions that use scripted or generic responses that fail to meet the users expectations.

51%

of buyers say irrelevant responses would cause them to abandon a conversation with a chatbot

1/3

rate the chat experience as highly important to their decision to purchase

The Power of Natural Language Processing

Generative AI is at the Core of Powerfully Human®️ Conversations

Conversica RDAs are trained on your brand, follow your business processes and drive your desired business outcome. They are trusted to position your business accurately and take the best action to progress a prospect toward the desired goal, every time.

More AI Models, Lower AI Risk

One size does not fit all. Conversica offers a diversified AI platform providing varying levels of customization to cater to specific business needs.
  • Dynamically generate the best response by understanding intent, finding relevant data and delivering a response that guides the end-user toward desired outcome.
  • AnswersIQ provides dynamic and brand accurate responses to any questions on any channel, with no human intervention required.
  • Facilitate small talk and address non-business related questions to build rapport and provide a superior experience.
Conversica Enterprise Grade Protection ensures every communication and response is on brand with no hallucinations

AI Agents Trained on Your Business

Revenue Digital Assistants learn your business, follow your processes and drive your business objectives.
  • Large Language Models (LLMs) trained on your business to deliver accurate & relevant responses in your tone.
  • Complemented by a carefully curated general data set to provide dynamic and relevant small talk for a Powerfully Human conversational experience.
  • Powered by a variety of Transformer models like GPT to understand the intent of each exchange.

Autonomous Execution with Enterprise Guardrails

Our AI Agents are intelligent enough to understand context and take the next best action based on your business process and objective.
  • Various AI Models, GPT, Transformers and other data science technologies to evoke the most appropriate action and response.
  • Carefully curated Large Language Models trained on your business to deliver accurate, brand-specific responses.
  • AnswersIQ gives your AI Agents the ability to take action with no human intervention required.
Conversica Digital Assistants understand intent, business objective and decision processes to take the next best action autonomously
See first-hand how our AI Agents hold meaningful conversations at every touchpoint.
Experience Conversica
Product Video
AnswersIQ
Dynamically generate brand-accurate responses to any question in any channel, guiding the conversation toward the objective making every exchange authentic and helpful
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The Conversica Difference

Experience is King - Authentic Conversations Matter

If your responses are robotic, fail to answer questions adequately or can’t deliver on a request, customer experiences suffer.

Conversica: Powerfully Human - Dynamic & Adaptable

Variety of AI models tailored to business need and use case; generative, verbatim and small talk.

RDAs are trained on company specific Large Language Models to deliver brand-specific experiences.

Deliver Powerfully Human conversations anytime, anywhere; chat, email and SMS, from interest to advocacy.

Brand-safe, carefully curated LLMs provide enterprise-class guardrails; maximum value, little risk.

Others: Limited Capabilities and Generic Experience

Relies on a single, generic AI model, limiting options and increasing risk.

Dependent on general Large Language models, sacrificing a brand-specific experience.

Drives a single use case in a single channel vs. an integrated experience.

Solutions lack tenure for proper governance and control.

Conversica’s AI Platform Capabilities
Explore Conversica's AI Capabilities
Conversica is much more powerful than a simple bot. Our AI-powered RDAs deliver human-like, two-way conversations that help you delight customers and generate revenue.
1
Identify a Variety of Intents
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We go beyond recongnition of positive or negative responses. Our RDAs understand a wide variety of intents & responding accordingly.
2
Dynamically Generated Responses
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Predefined phrase packages & client-defined variables combine to deliver hundreds of variations for each exchange— so every attempt is distinct and personal.
3
Respond to Open-Ended Questions
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Conversica’s powerful AnswersIQ technology dynamically answers questions in the contact’s preferred language & channel (email, SMS & chat).
4
Take the Next Best Action
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Conversation workflows incorporate standard processes & compliance policies to define the next best action based on the perceived intent for each interaction.
5
Continuous Learning
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Conversica leverages the latest Transformer models and our purpose-built neural network ensures our RDAs are continuously learning & adapting to new data and guidance.
6
Powerfully Human Intelligence
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Conversica's AI Platform is built on the Five Pillars of Intelligence—Perceive, Understand, Decide, Act, and Learn—fine-tuned to deliver unprecedented accuracy and a human-like experience.
1
Identify a Variety of Intents
arrow
We go beyond recongnition of positive or negative responses. Our RDAs understand a wide variety of intents & responding accordingly.

Conversica has over 50 intent models that deliver industry-leading accuracy

Conversica Conversational AI Platform leverage over 50 intent models optimized to understand a variety of intents
2
Dynamically Generated Responses
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Predefined phrase packages & client-defined variables combine to deliver hundreds of variations for each exchange— so every attempt is distinct and personal.

Our conversation architecture & NLG provides everyone with a unique exchange

3
Respond to Open-Ended Questions
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Conversica’s powerful AnswersIQ technology dynamically answers questions in the contact’s preferred language & channel (email, SMS & chat).

Keep the conversation moving, answering questions without intervention

Conversica Revenue Digital Assistants autonomously detect that a question is asked, analyze the intent of the at question, identify the best answer and respond all with no human intervention
4
Take the Next Best Action
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Conversation workflows incorporate standard processes & compliance policies to define the next best action based on the perceived intent for each interaction.

Engage contacts autonomously & consistently, with unparalleled speed & confidence

Conversica empowers their clients to define the status and customize which status is identified at each step and with each response classification
5
Continuous Learning
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Conversica leverages the latest Transformer models and our purpose-built neural network ensures our RDAs are continuously learning & adapting to new data and guidance.

Our RDAs get smarter over time

Conversica is continuously learning and adapting to new information and activity
6
Powerfully Human Intelligence
arrow
Conversica's AI Platform is built on the Five Pillars of Intelligence—Perceive, Understand, Decide, Act, and Learn—fine-tuned to deliver unprecedented accuracy and a human-like experience.

Intelligent enough to dynamically respond to any request, autonomously

Conversica's Revenue Digital Assistants have the ability to perceive, understand, decide, act and learn all autonomously. See the benefits of natural language processing in conversational ai.

Conversica has over 50 intent models that deliver industry-leading accuracy

Conversica Conversational AI Platform leverage over 50 intent models optimized to understand a variety of intents

Our conversation architecture & NLG provides everyone with a unique exchange

Keep the conversation moving, answering questions without intervention

Conversica Revenue Digital Assistants autonomously detect that a question is asked, analyze the intent of the at question, identify the best answer and respond all with no human intervention

Engage contacts autonomously & consistently, with unparalleled speed & confidence

Conversica empowers their clients to define the status and customize which status is identified at each step and with each response classification

Our RDAs get smarter over time

Conversica is continuously learning and adapting to new information and activity

Intelligent enough to dynamically respond to any request, autonomously

Conversica's Revenue Digital Assistants have the ability to perceive, understand, decide, act and learn all autonomously. See the benefits of natural language processing in conversational ai.
Learn more about the Conversational AI platform that makes Conversica Powerfully Human.
The Power of Generative AI

Chatbots Aren’t Fooling Anyone

If it’s not armed with GPT, it’s not an authentic experience. There’s a world of difference between our Powerfully Human conversations and a dumb bot.

Conversica Chat

Dumb Chatbot

No pesky pick lists…Just ask a question

No way to ask a question — forced down a predefined path

Visitor defines their journey, RDAs are here to support any request

Visitor has to respond four times before they have the opportunity to ask a question

Captures lead data and personalizes the exchange

Only way to get help is to provide an email and talk to a human

No pesky pick lists…Just ask a question

Visitor defines their journey, RDAs are here to support any request

Captures lead data and personalizes the exchange

No way to ask a question — forced down a predefined path

Visitor has to respond four times before they have the opportunity to ask a question

Only way to get help is to provide an email and talk to a human

Frequently Asked Questions

How is the Revenue Digital Assistant able to have a natural two-way interaction?

The core value of Converisca’s Assistants is their ability to engage in conversation with leads. Your Assistant deciphers lead responses through analysis of the intents and entities within them. The intent is the purpose or goal behind what the lead says in their message. For example, if a lead responds with “Yes, I would like a call” their intent is to express interest in moving forward in the conversation. The Assistant is able to associate this response with the Interest Confirmed intent and handle it accordingly.

Using our predefined phrase packages along with the capabilities to completely customize conversations, Conversica’s conversation architecture provides each contact with a unique conversational experience.

Conversica offers the ability to enable your Revenue Digital Assistant to acknowledge common questions immediately, in the course of the natural conversation. With Conversica Answers, you can create custom Answers to FAQs you know your team usually has to answer, and allow your AI-powered assistant to answer questions quickly, consistently and all while driving toward the desired outcome.

More Features

Explore Other Capabilities

Discover all the pieces that make our platform the most advanced in the industry.

Conversation Management

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Omni Channel Multi-Language

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Integrations

Report

Reports and Analytics Dashboards

See Our Powerfully Human Conversations in Action
Give us 15 minutes and we’ll show you how our Natural Language Processing technology works in real life. Schedule a live demo today.