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AI-Powered Conversation Management at Scale

Combining the power of AI generation and Conversica's variable-based architecture gives clients the power to fully customize conversations while ensuring unparalleled precision and the control organizations need.

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Why Conversation Management Matters

Choose Wisely: Conversation Architecture Directly Impacts Value

Human-like variability improves deliverability

Leverage all insights to improve relevancy

Brand-accurate dynamic conversations that drive toward a business objective

Conversica’s brand-specific, two-way conversations are designed to be turnkey for key funnel use cases, engaging new and existing customers across all channels and touchpoints

Other solutions require clients build & maintain each conversation, limiting the volume and variation of personalized conversations supported

I can set up conversations/campaigns and know my leads are being followed up on. The creation of emails is brilliant as well since I don't have to spend a lot of time creating/writing email content.
Jill Marguette, Demand Gen Manager

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The Power of Conversation Management

All Gain, No Pain with Conversica Conversation Management

Conversica takes a different approach to conversation management that harnesses the power of AI, maximizes performance & prioritizes time to value. No dedicated or specialized resources required.

Built to be Powerfully Human

Keep The Conversation Going: Not just a point-in-time engagement but a series of authentic, multi-turn conversations that don’t require human intervention to drive to the desired outcome.
  • Trained to execute common use cases, intelligent enough to understand & respond to complex, unscripted requests
  • Generates conversation dynamically for human-like variability that avoids spam filters & increases engagement rates
  • Understands and autonomously executes on contacts activities and account triggers to have a timely and relevant conversation
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Dynamic, Brand-Accurate Responses

Engagement Made Easy: Move beyond basic interactions to a seamless, autonomous experience that addresses all lead queries, eliminating frustration and enabling effective, continuous conversations without human intervention.
  • Optimized fact collection ensures accurate and relevant information from your website and knowledge bases.
  • Every interaction features organic, specific content, making conversations feel natural and tailored.
  • A streamlined interface simplifies information management and access, giving you greater control and helping you save time.
Conversica AnswersIQ Dynamically generate brand-accurate responses to any question in any channel, guiding the conversation toward the objective making every exchange authentic and helpful

Customize Without Compromise

Work Smart, Not Hard: Customize every aspect of a conversation, but do it efficiently with our unique conversation architecture.
  • Customize a handful of variables and Conversica dynamically generates each exchange
  • Utilize our trusted variable architecture, edit to fit your needs or generate with AI to create conversations that convert
  • Easy to test and modify variables, subject lines and timing to optimize performance

Superhuman Scalability

Get More Personal: It’s easy to leverage insights to hyper-segment and deliver every contact the most meaningful multi-turn conversation.
  • Dynamically generates thousands of exchanges from a single set of business variables and parameters
  • Takes less time to set up & maintain, meaning you can support more, highly segmented conversations
  • So quick and easy you can deliver a unique and personalized experience for every activity and action
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See What Users Have to Say
Read the Reviews
The Conversica Difference

Want Results? Conversation Design Matters

Finely segment and customize conversations without the burden of setting up and maintaining hundreds of exchanges per segment

Conversica: Better Performance & Best Time to Value

Customize every aspect of a conversation exchange and workflow to match your brand tone & objective

Variable-based conversations saves countless hours - so you can deliver more, tailored converations

Dynamically generate each exchange providing human-like variability & avoiding spam filters

Leverage account and contact insights for the most personalized and relevant exchanges

Other Solutions: Difficult to Administer & Poor Performance

“Fully Customizable” = You do all the work to write and maintain every conversation and workflow

It takes so long to create each conversation it’s hard scale to support segmentation needs of the business

Static exchanges, even if personalized, get caught in spam filters often

Conversations populated with pull fields from a single system are no better than a standard mass email tool

Conversica’s Conversation Editor
See How Conversation Customization Works
Conversica’s customizable variables act as the building blocks for all your RDA’s conversations. Tailor the specifics to your needs and the AI will take it and run. Simple.
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Custom Messaging
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Conversica’s AI Platform Capabilities
Explore Our Conversation Management Capabilities
Conversica conversation management gives organizations a tool to efficiently segment, route, tailor & personalize each two-way communication, delivering a truly human-like experience, at scale.
Conversation Capabilities
Customize Conversations
Conversation Capabilities
Customize Conversations
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Library of Prebuilt Conversations
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Over 1K battle-tested conversations that are easily customized & can be up and running in days, not months
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Variable-Based Conversation Architecture
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Don’t write conversations from scratch - Define business variables & use the power of AI dynamically construct unique exchanges
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Data Enrichment
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Use account and contact level insights from multiple sources to segment and personalize each conversation
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Responding to Common Questions
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AnswersIQ powers AI Agents to understand questions asked, search client data and serve up the most relevant answers
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Routing & Segmentation
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Leverage insights to dynamically route contacts to the most relevant conversation & further personalize each exchange
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Library of Prebuilt Conversations
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Over 1K battle-tested conversations that are easily customized & can be up and running in days, not months

Conversations built and optimized to influence and persuade

Conversica has over 700 prebuilt and trained conversations ready to deploy
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Variable-Based Conversation Architecture
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Don’t write conversations from scratch - Define business variables & use the power of AI dynamically construct unique exchanges

Customize every aspect of the conversation in just minutes

3
Data Enrichment
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Use account and contact level insights from multiple sources to segment and personalize each conversation

Use what you know to deliver an exceptional experience

4
Responding to Common Questions
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AnswersIQ powers AI Agents to understand questions asked, search client data and serve up the most relevant answers

Deliver the answer, no intervention needed

Conversica Revenue Digital Assistants autonomously detect that a question is asked, analyze the intent of the at question, identify the best answer and respond all with no human intervention
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Routing & Segmentation
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Leverage insights to dynamically route contacts to the most relevant conversation & further personalize each exchange

Use account data and contact activities to segment

Conversica Dynamically Routes Contacts Based on variables, attributes and triggers Image

Conversations built and optimized to influence and persuade

Conversica has over 700 prebuilt and trained conversations ready to deploy

Customize every aspect of the conversation in just minutes

Use what you know to deliver an exceptional experience

Deliver the answer, no intervention needed

Conversica Revenue Digital Assistants autonomously detect that a question is asked, analyze the intent of the at question, identify the best answer and respond all with no human intervention

Use account data and contact activities to segment

Conversica Dynamically Routes Contacts Based on variables, attributes and triggers Image
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Customize Body Copy
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Define variables combined with trusted phrase packages, edit to fit your use case or write with AI
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Modify Subject Lines
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Grab their attention by changing the subject line for different attempts
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Add Calendar and Tracking Links
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Make it easy to schedule appointments and get access to resources while tracking each click-add the link variables
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Modify Delivery Schedule
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Customize outreach schedule modifying timing and removing attempts as needed to meet business needs
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Customize Lead Status and Next Action
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Change and customize how responses are classified and actioned to match your business processes
1
Customize Body Copy
arrow
Define variables combined with trusted phrase packages, edit to fit your use case or write with AI

More Ways to Customize Conversations

2
Modify Subject Lines
arrow
Grab their attention by changing the subject line for different attempts

Leverage pull fields to add personalization to subject lines

Conversica empowers clients to modify the subject lines based on attempt
3
Add Calendar and Tracking Links
arrow
Make it easy to schedule appointments and get access to resources while tracking each click-add the link variables

Track when a link is clicked and by whom

Conversation Editors allows for calendar links
4
Modify Delivery Schedule
arrow
Customize outreach schedule modifying timing and removing attempts as needed to meet business needs

You control the timing and number of attempts

5
Customize Lead Status and Next Action
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Change and customize how responses are classified and actioned to match your business processes

Tailor lead status by conversation

Customize Lead Classification and Status to match your business need

More Ways to Customize Conversations

Leverage pull fields to add personalization to subject lines

Conversica empowers clients to modify the subject lines based on attempt

Track when a link is clicked and by whom

Conversation Editors allows for calendar links

You control the timing and number of attempts

Tailor lead status by conversation

Customize Lead Classification and Status to match your business need
See a Conversica Conversation in Action
Conversica’s Routing Rules
See How to Segment Conversations
Use any system variable to automatically route contacts to the most appropriate conversation and quickly get them to the right rep. Set your rules once, and the RDA will act on them automatically.
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Frequently Asked Questions

How can I segment my leads with Conversation Rules?

With Conversation Rules, you can select the appropriate conditions and logical operators from your integrated system. This allows you to route leads depending on specific values that are important to you.

Yes, you have the ability to use our trusted conversations out of the box, enhance them with a variety of variables or fully customize to fit your needs. To learn more about how to customize your conversation head over to our help center article.

Powered by AnswersIQ, our AI Agents analyze responses by going beyond mere keyword identification. They evaluate the entire context of incoming inquiries, drawing on a comprehensive dataset that includes your website facts and other relevant information. This enables our AI Agents to intelligently formulate precise and brand-accurate answers tailored to your needs.

The Conversica Conversation Editor is your one-stop-shop to explore what your RDA will send to customers and when in their journey. Conversations are represented as a series of exchanges, or building blocks, which help you to understand the conversation flow, key settings, and possible actions. To help you visualize each conversation’s flow and function, Conversica displays your Conversations within your Dashboard.

More Features

Explore Other Capabilities

Discover all the pieces that make our platform the most advanced in the industry.

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Natural Language Processing

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Omni Channel Multi-Language

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Integrations

Report

Reports and Analytics Dashboards

See Our Powerfully Human Conversations in Action
Give us 15 minutes and we’ll show you how our Natural Language Processing technology works in real life. Schedule a live demo today.