Solution Brief: Communication Channels

Customers today expect communication on their terms. This includes prompt and personalized communications across multiple channels including website chat, email, and text messaging. Enter an Intelligent Virtual Assistant. Conversica’s Intelligent Virtual Assistants (IVAs) deliver human-like, two-way conversations at scale via multiple channels including website chat, email and SMS text. IVAs are powered by Conversica’s Intelligent Automation platform which combines automation to automate conversational interactions; making smart decisions and taking the correct action accurately and confidently.