Find happy customers and connect them with the resources they need to share their story externally, creating a feedback loop that drives new business.
Use email and SMS to meet customers where they are and move between channels while retaining the context.
Use your data to segment, tailor and personalize exchanges for engagement that drives conversion.
Answers questions in the flow of the conversation and schedules meetings with the right rep, handing off all the relevant context.
50+ intent models help Conversica understand complex responses, answer questions and determine the next best action with 98% accuracy.
Conversica utilizes key business triggers like health score, NPS score or performance metrics to automatically reach out, confirm satisfaction and quickly assess interest in being a case study or reference.
Conversica: Works Autonomously on Your Behalf
Uses triggers & insights from your tech stack to automatically capitalize on happy customers
Initiates conversations, collects insights & answers questions, alerting the right rep when the contact is ready
Less work than traditional automated sequences with 2x the benefit; RDAs respond and drive a task to completion
Addresses common questions as part of the natural flow of conversation
Customer Success Platforms: Need Hands-On Management
Relies on CSMs to initiate a conversation or send one-way, generic emails in an attempt to spur action
Provides a warm body, dependent on rep to collect all required information for the initial meeting
One-way static messages with basic pull fields—increases reach but still dependent on human to take action
Stiff communication leads to a disappointing customer experience
Conversica Revenue Digital Assistants are your feet on the street, constantly monitoring and working to build your bench of advocates through personalized, two-way conversations.
Solicit feedback on customer activities & take action on the results, product usage, and surveys, setting meetings to explore issues or encourage reviews from promoters. Continuously mine satisfied customers for shareable stories and new referrals.
Common uses include:
Encourage participation & following-up on NPS surveys
Solicit product or beta feedback & encourage online reviews
Gauge interest in providing a written or video testimonial
Allows small team to cover 37k customers
Revenue leaders continue to face mounting financial pressures and changing buyer habits. Staying ahead requires an innovative approach that transforms funnel productivity by delivering a personalized dynamic experience.
Considering Conversational AI vendors? Make sure you ask the right questions to find a solution you can trust to interact with customers.
The Q2 2024 Conversation Index is our benchmark report examining the performance of Generative AI-powered conversations for business use, with detailed insights and trends for buyer responsiveness to Conversica Revenue Digital Assistants.