Automate systematic winback campaigns to mine previous customers, one-time purchasers and closed-lost deals, surfacing and qualifying interest on behalf of Sales.
Use your data to segment, tailor and personalize exchanges for engagement that drives conversion.
Automatically route customers to the best conversation based on account and contact attributes.
50+ intent models help Conversica understand complex responses, answer questions and determine the next best action with 98% accuracy.
Assignment rules and action-oriented alerts with context route opportunities to the right rep at the right time for next steps.
Conversica uses AI-powered conversation automation to ensure your business stays top of mind, exposing new value and offering incentives to lure customers back.
Conversica: Fully Automated, Tailored, and Two-Way
Initiates conversations, collects insights & answers questions, alerting the right rep when the contact is ready
Leverages all the account insights and data available to build relevant, personalized exchanges
Less work than traditional automated sequences with 2x the benefit; RDAs respond and drive a task to completion
Revenue Digital Assistants™ address common questions as part of the natural flow of conversation.
Traditional Outreach: One-Size-Fits-Most, One-Way Communication
One-way communication that requires rep to filter through results & identify who is ready to take the next step
Traditional one-size-fits-all outreach gets classified as spam or ignored, leading to low engagement rates.
Static messages with basic pull fields—increases reach but still dependent on human to take action
Stiff communication leads to disappointing experience, stifling potential opportunities before they’re discovered
Touch former customers and closed-lost accounts at scale, uncovering renewed interest where no one has time to look.
Restart the conversation with former customers by highlighting new product advancements & customer successes to demonstrate value unique to that account.
Common uses include:
Directly address the reason a customer left with a personalized outreach featuring recent successes & features
Target accounts with tailored offers & promotions to incentivize customer return
Use a personal touch to generate & gauge interest with new or cold leads in your target profile. Initiate a two-way conversation to answer questions & provide a best-in-class experience that builds rapport.
Warm-up accounts sales are not actively working
Gauging interest from former users who have moved to a new organization
Reaching out to partners' clients to explore interest
Use what you know about a lead to construct a tailored and helpful conversation to warm a lead back up, no matter where they were in the funnel; early interest to open opps.
Programmatically engage any MQL that went silent
Segment leads based on their last action & provide them with a new, highly relevant asset
Provide personalized offers based on historical activities
And millions of dollars added to the pipeline
Epson’s RDA paid for itself in 4 days
Considering Conversational AI vendors? Make sure you ask the right questions to find a solution you can trust to interact with customers.
The Q2 2024 Conversation Index is our benchmark report examining the performance of Generative AI-powered conversations for business use, with detailed insights and trends for buyer responsiveness to Conversica Revenue Digital Assistants.
The Q1 2024 Conversation Index is our benchmark report examining the performance of Generative AI-powered conversations for business use, with detailed insights and trends for buyer responsiveness to Conversica Revenue Digital Assistants.