Answers & Assistance

Resolve Questions with Real-Time, Conversational Support

Conversica’s AI Agents instantly answer product and account questions—reducing ticket volume and improving customer experience with fast, accurate, and conversational responses.
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​​Start Conversations That Guide, Support, and Resolve

Conversica helps you strengthen customer relationships and scale support with fast, intelligent conversations that resolve questions the moment they’re asked.

Challenge

Customers want instant answers—but support queues are long, FAQs go unread, and one-way help centers don’t solve real issues fast enough.

Solution

Conversica’s AI Agents start real-time conversations that resolve common questions about products, plans, and accounts—right when customers ask.
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Outcome

Faster support. Fewer tickets. Happier customers. And a more scalable service experience powered by intelligent conversations—not static help docs.
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A 5-Step Guide to Resolving Questions and Inquiries Automatically

Identify Common Questions and Information Gaps

What Happens

Conversica scans historical tickets, call logs, and knowledge bases to identify frequent product, account, or policy questions.

Why It Matters

Understanding recurring questions helps structure effective AI responses—reducing support burden and resolution times.

Pro Tip

Segment FAQs by persona (e.g. admin vs. end user) to customize tone and technical depth.
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Equip Your AI Agent with Accurate Responses

What Happens

The AI Agent is trained on your approved answers, documentation, and escalation protocols to handle common inquiries conversationally.

Why It Matters

Accurate, on-brand responses build trust and reduce escalations—while keeping the experience fast and personalized.

Pro Tip

Map questions to actions—so answers aren’t static, but can lead to outcomes (e.g. “Yes, let’s upgrade now”).
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Deliver Real-Time, Two-Way Conversations

What Happens

When a customer reaches out—or a proactive message is triggered—the AI responds immediately with natural, contextual dialogue.

Why It Matters

Instant resolution reduces frustration, improves CSAT, and frees up live agents for complex cases.

Pro Tip

Use multi-turn conversations to clarify ambiguous questions before responding definitively.
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Escalate or Personalize When Needed

What Happens

If the AI can’t confidently answer, it routes the conversation—with full context—to a human agent or knowledge owner.

Why It Matters

Prevents miscommunication, maintains customer trust, and accelerates case resolution.

Pro Tip

Use “I’ll find the right person for you” messaging to keep tone helpful and human-like.
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Log Outcomes and Continuously Improve

What Happens

Each interaction is tagged by topic, resolution, and outcome—feeding analytics and improving future AI performance.

Why It Matters

Improves accuracy over time, enables reporting on question types, and informs updates to content and workflows.

Pro Tip

Review unresolved questions monthly to update your AI Agent’s training data and knowledge base.
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Schedule A Demo

Learn how you can partner with Conversica to drive more revenue and provide a better support.
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